Free Ebook The Seven Principles of Professional Services: A field guide for successfully walking the consulting tightrope, by Shane Anastasi
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The Seven Principles of Professional Services: A field guide for successfully walking the consulting tightrope, by Shane Anastasi
Free Ebook The Seven Principles of Professional Services: A field guide for successfully walking the consulting tightrope, by Shane Anastasi
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About the Author
Shane has 20 years experience in the delivery of enterprise professional services. After starting his career as an IBM Technical Project Manager he has continued to work as a leading figure in the professional services community. After spending most of his early career in multi-national enterprises (IBM and SingTel), Shane has spent the second half of his career as an executive turning around professional services organizations within mid-sized and early stage software companies including Vignette Corp., BigMachines (now Oracle) and Badgeville. Shane has successfully led global professional services, support and training teams that have ranged in size from a handful of employees to several hundred. Shane currently works as a VP for Saleforce.com is active in the professional services community as an advisory board member of PS Village. Shane also runs PS Principles, a community forum aimed at assisting all consultants in honing their skills and developing their careers (www.psprinciples.com).
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Product details
Paperback: 260 pages
Publisher: PS Principles; 1 edition (December 3, 2014)
Language: English
ISBN-10: 0986210706
ISBN-13: 978-0986210709
Product Dimensions:
6 x 0.6 x 9 inches
Shipping Weight: 1 pounds (View shipping rates and policies)
Average Customer Review:
4.9 out of 5 stars
34 customer reviews
Amazon Best Sellers Rank:
#247,438 in Books (See Top 100 in Books)
I'll admit it was with much trepidation I opened Shane's book. My company assigned it as required reading. I assumed it would be another disposable, been there, done that, could have written a better one myself sort of book.It didn't take long to put a bullet in that line of thinking. This is expert guidance for real world issues and struggles we face every day in every Pro Services company I know. Whether you are a consultant, a project manager, an executive sponsor or even a customer of Professional Services, this book should be required reading. Higher levels of project success lead to higher customer satisfaction, higher revenues and higher margins. These seven principles will guide you there.Aaron SteevesCSS Service and Support ManagerNeopost South
I was asked to read this for work. Was an easy read and made a lot of sense. All stuff you likely know if you're already a PM or PS for years but always good to read and see it detailed out as well as it had. Always a good reminder too.
This book is an outstanding resource for anyone who is involved with the delivery or contracting of Professional Services. Principle #4 is of particular interest (and extremely valuable) for anyone responsible for delivering a service under potentially difficult circumstances. The notion of empathy, understanding and resolution can be readily applied to any aspect of life and business with fantastic results. Not only is this a truly outstanding Professional Services delivery handbook, but a fantastic general business book as well. I would highly recommend this book to anyone in the business world. It is exactly on point!
I recommend this book as the foundation for staff development in a professional services group. It provides a crisp and practical review of basic consulting skills. It is useful as a refresher for experienced staff and as an introduction for new staff. The book provides a great way to start a dialog on the "good behaviors" you'll want to reinforce in your team. Although the principles are applicable to any consulting organization, I found the book was especially relevant to the challenges of a software or solutions vendor.
Unlike other books on the subject, "The Seven Principles of Professional Services" is the only one that speaks directly to the consultant.Shane distills 20 years of real world consulting experience into 7 easily understood truths that teach how to avoid or overcome most difficult project situations, and become a true "Professional" consultant.Whether you are a consultant yourself or manage a PS team you should read this book!
Shane captures the key principles every professional services consultant needs to be successful. I run PS for a leading HCM SaaS solution provider. We've built our practices around Shane's principles and aligned them with our core values. From initial training to the template for our one-to-one's we've proven these principles work and deliver successful, profitable professional services engagements. Great book and a quick read, we've distributed to all our consultant's. I highly recommend this for PS leaders and their teams!
This book contains a common-sense framework for conducting yourself in a consulting environment, everything inside is actionable, effective, and designed to give you an edge. It really crystallizes all of the things that you've always known were getting you into trouble on the job. After 10 years in consulting, I wish I had access to this book on day one!
Read the book and went through Shane's training recently with my company. Must read if you are in or around the Professional Services industry. This guy knows his stuff and even if you take away 1 learning you will have dramatically improved your value and ability as a professional services expert.
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